When will I receive an order confirmation?
Your order confirmation will be emailed to you within 30 minutes of placing a successful order.
How do I check the status of my order?
You may check the status of your order by logging in to your account, clicking on “Orders”.
When will my order ship?
Orders typically ship within 2-3 Business days of being placed. Please see our Shipping/Returns page for more detailed information regarding shipping times and services.
When will I get my tracking number?
You will receive a shipping notification email that includes your USPS tracking information once your order ships.
How do I change something on my order?
Unfortunately, we are unable to make changes to your order once it has been placed. If you are attempting to cancel your order, please email us at firstname.lastname@example.org immediately. Once our shipping department has fulfilled the order, we are unable to cancel it.
When does my card get charged?
We charge your card at the time of order placement.
Why has my card been declined?
Your bank will be able to let you know why your card has been declined. Please contact your card-issuing bank.
Was I charged twice for my order?
Your card is only charged once for the amount of the items you purchased, when those items are shipped. When an order is placed, we pre-authorize the card to ensure that sufficient funds are available, and to verify account authenticity. The authorization will “drop-off” typically within 3-7 days, depending on your bank.